Privacy policy

This page is a courtesy translation. In the event of any discrepancy, the French version prevails.

Data controller

HYDRO SERVICE AUVERGNE, Zone de Layat, 8 rue Joaquin Perez Carretero, 63200 Riom.

Data collected

Through the quotation, contact and call-back forms, we collect the information you enter: name, company, email, phone, message, and the product concerned where applicable. No account is created and no data is requested beyond what is needed to handle your request.

Purpose

This data is used solely to answer your request (preparing a quotation, calling you back, answering a question) and for the related commercial follow-up. It is neither sold nor passed on to third parties.

Legal basis

Processing is based on your consent, obtained through an explicit tick box when the form is submitted, and on the company’s legitimate interest in handling commercial enquiries.

Retention period

Requests are kept for as long as is necessary to handle them and to maintain the commercial relationship, then archived or deleted in accordance with the applicable legal obligations.

Your rights

You have the right to access, rectify, erase, restrict and object to the processing of your data. To exercise it, contact us : contact@hydroserviceauvergne.com. You may also lodge a complaint with the CNIL, the French data protection authority.

Cookies

This site sets no tracking cookies and uses no analytics tool. Only strictly necessary technical cookies are used (form security); these require no consent. Should analytics be added later, a compliant consent banner would be put in place.

Security

Traffic is encrypted (HTTPS) and data is stored on a secure server. Access to the site administration is protected by authentication.